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Payment
and Cancellation Policy
All
payments are due yearly in advance on the anniversary
of your account activation. For each successive period,
your contract is renewed automatically unless we
are notified otherwise. Billing is determined by
the hosting pack option you chose at the time of
ordering. Your billing period also applies to any
additional items and services ordered after the initial
activation of you account. Fee for such items and
services will be prorated so that the start date
matches that of the first domain. For payment, we
accept MasterCard, Visa or American Express, bankers
draft, payment into our bank account and in exceptional
circumstances cash payment.
Nigeria Web Hosting
invoices exclusively via e-mail. We DO NOT send out
invoices. All credit cards are billed automatically
yearly where applicable. For other method of payment,
you will be notified via email one month before the
end of your current hosting pack anniversary.
Late
Payments
Any
account whose payment status is not current as
of the start of the next billing period is deemed
late. Generally, customers are given 5 day grace
period after which the account is put on suspension.
Reactivation of closed accounts due to delinquency
incurs a $40/N6000
reactivation fee as well as payment of the balance
due in full.
To
cancel your account
You
may use any of the following methods to deliver
a written notice of cancellation:
Online: Please
email info@nigeriawebhosting.com we
will direct you to a form you can use to cancel
your account.
Fax: Fax
your request to +44 7005 801 541; please include
your domain name, password and your reason for cancelling
on your cover letter for fastest processing of your
request. Please include your contact information
in case we need to get in touch with you.
When you cancel your account, you will receive a refund equal to any unused
portion of your service for which you have pre-paid. You will not receive a
refund for time that your account resided on our servers, unless your cancellation
is made within the first 30 days of the account sign-up. Setup fees, when applicable,
are non-refundable. You are obligated to pay for your account even if you do
not use it. Because we have provided you with usernames, passwords, DNS entries,
and an IP address, you have the ability to use your account. The fact that
you do not do so is not relevant - you are still obligated to pay for the account.
Even an unused account uses valuable system resources that could be used for
other customers. If you have a past-due balance on your account at the time
the account is closed (either by your request or due to non-payment), the remaining
balance must be paid within 30 days of when the account is closed. If we do
not receive payment on the remaining balance in that time, we will begin efforts
to collect any fees owed. We apply a $50.00/N7500
collection fee to cover our costs in attempting to collect your debt. If our
internal collection efforts fail, we reserve the right to turn the account
over to a 3rd-party (either collections agency or solicitor) for further action.
We also reserve the right to report your unpaid balance to credit reference
agencies as well as ISP/web host information services.
Nigeria Web Hosting is dedicated to providing an all-round
top quality service. The terms and conditions which
follow are necessary to ensure that we may continue
to provide the best possible service to all of
our customers whilst at the same time satisfying
our legal and ethical responsibilities.
Failure to follow any term or condition will be grounds for immediate account
deactivation without notice. Nigeria Web Hosting will be the sole arbiter as to
what constitutes a violation of any of these provisions.
Activity which results in the suspension or deactivation of an account will
result in a forfeiture of all fees paid. Complaints made regarding abuses of
an account will be investigated and if found guilty will be grounds for immediate
suspension.
Top
Acceptable
Usage Policy
To
report suspected abuses or any violations of these
policies, please contact info@nigeriawebhosting.com
Illegal
Usage
Our
Hosting servers may be used for lawful purposes
only. Transmission, storage, or distribution of
any information, data or material in violation
of any applicable law or regulation is prohibited.
This includes, but is not limited to: copyrighted
material, trademark, trade secret or other intellectual
property right used without proper authorisation,
and material that is obscene, defamatory, constitutes
an illegal threat, or violates export control laws.
Examples of non-acceptable content or links: Pirated
software, Hackers programs or archives, Warez sites,
MP3, and IRC bots. The subscriber to Nigeria Web Hosting
service agrees to indemnify and hold harmless Nigeria Web Hosting from any claims resulting from the use
of the service that damages the subscriber or any
other party. Nigeria Web Hosting
will be the sole arbiter as to what constitutes
a violation of this provision.
Adult
Content
Due
to special system and network requirements of adult
oriented sites, pornography and sex-related merchandising
are prohibited. This includes sites that may infer
sexual content, or links to adult content elsewhere.
This is also true for sites that promote any illegal
activity or content that may be damaging to our
servers or any other server on the Internet. Links
to such materials are also prohibited.
Security
Violations
of system or network security are prohibited, and
may result in criminal and civil liability. Examples
include, but are not limited to the following:
Unauthorised access, use, probe, or scan of a systems
security or authentication measures, data or traffic.
Interference with service to any user, host or
network including, without limitation, mail bombing,
flooding, deliberate attempts to overload a system
and broadcast attacks. Forging of any TCP-IP packet
header or any part of the header information in
an email or a newsgroup posting.
Server
Resource
Any
website that uses a high amount of server resources
(such as, but not limited to, CPU time, memory usage,
and network resources) will be given an option of
either paying extra (which depends on the resource
needed) or reducing the resource used to an acceptable
level. Nigeria Web Hosting
shall be the sole arbiter of what is considered to
be a high server usage level.
CGI/PHP/ASP
Scripts
Cgi
script sharing with domains not hosted by Nigeria
Web Hosting.com is not allowed. Any cgi-scripts
deemed to be adversely affecting the server performance
or the network integrity will be shut down without
prior notice.
Chat
Rooms
Nigeria Web Hosting
does not allow clients to install their own chat
rooms. Chat rooms tend to be large system hogs and
we cannot permit it as an account option. Nigeria Web Hosting
does provide a choice of Java chat rooms which should
meet most users' needs and run without hindering
the performance of the machine of our servers.
Background Running
Programs and Cron Jobs
Nigeria Web Hosting
does not allow background Daemons such as IRC bots;
eggdrop; BitchX; XiRCON; and any other program that
interferes with normal server operation.
IRC
Nigeria Web Hosting
does not allow IRC or IRC bots to be operated on
our servers.
Backups
Nigeria Web Hosting
performs daily backups on all servers to ensure critical
files are never lost. However Nigeria Web Hosting
is NOT responsible for lost data, time, income
or any other resource due to faulty backups or non-existent
backups. We
advise that you open a FREE email account with Hotmail
or Yahoo to forward a copy of your email and do regular
back of your website.
Client
Responsibility
The
client is responsible for all activity originating
from the account unless proven to be a victim of
outside hacking or address forgery. The client is
responsible for securing their username/password.
The client assumes responsibility for all material
on their site that may be put on by a third party
(such as the usage of Free For All links pages).
Use of Nigeria Web Hosting's
service requires a certain level of knowledge in
the use of Internet languages, protocols, and software.
This level of knowledge varies depending on the anticipated
use and desired content of the web space by the client.
The following examples are offered: Web Publishing:
requires knowledge of HTML, properly locating and
linking documents, FTPing Web contents, Graphics,
text, sound, image mapping, etc. FrontPage web publishing:
knowledge of the FrontPage tools as well as Telnet
and FTP understanding and capability. CGI-Scripts:
requires knowledge of the UNIX environment, TAR & GUNZIP
commands, Perl, CShell scripts, permissions, etc.
Mail: a use of mail clients to receive and send mail,
etc. The client agrees that he or she has the necessary
knowledge to create and maintain their web space.
Client agrees that it is not the responsibility of
Nigeria Web Hosting
to provide this knowledge or support outside matter
specific to Nigeria Web Hosting
servers.
UCE
(Unsolicited Commerce Email) - SPAM
Spamming,
or the sending of mass unsolicited email, from or
through a Nigeria Web Hosting
server or using an email address that is maintained
on a Nigeria Web Hosting
machine is STRICTLY prohibited. Nigeria Web Hosting
will be the sole arbiter as to what constitutes a
violation of this provision. If you engage in any
of the foregoing activities using the service of
another ISP or IPP, but channelling activities through
a Nigeria Web Hosting
server as a maildrop for responses, you are in violation.
Violators will be assessed a minimum of $500.00/N75,000
fine and will face an immediate suspension.
Server
abuse
Any
attempts to undermine or cause harm to a Nigeria Web Hosting
server or customer of Nigeria Web Hosting
is strictly prohibited. Any sub-networks of Nigeria Web Hosting
and dedicated servers must adhere to the above policies.
The failures to meet or follow any of the above guidelines
are grounds for account deactivation. We reserve
the right to remove any account without prior notice.
Software
Distribution
Our shared web hosting
accounts are not to be used for the purposes of distributing
software and multimedia products. If you wish to
distribute software and/or multimedia files, please
contact info@nigeriawebhosting.com for
special arrangement.
Multimedia
Files
Multimedia
files are defined as any graphics, audio, and video
files. Our web
hosting accounts is not to be used for the
purposes of distributing and storing unusual amount
of multimedia files. Any Web site whose disk space
usage for storing the multimedia files exceed 70%
of its total usage, either in terms of total size
or number of files, will be deemed to be using unusual
amount of multimedia files.
Database
Any
database stored on our servers
shall be limited in size to 20% of the total disk
space allotted for a particular domain.
Top
Actions
Taken by Nigeria Web Hosting
The
failure by a customer to meet or follow any of the
above policies/terms is grounds for account deactivation.
Nigeria Web Hosting
will be the sole arbiter as to what constitutes a
violation of the AUP. Nigeria Web Hosting
reserves the right to remove any account without
prior notice.
When
Nigeria Web Hosting
becomes aware of an alleged violation of its AUP,
Nigeria Web Hosting
will initiate an investigation. During the investigation,
Nigeria Web Hosting
may restrict a customer's access in order to prevent
further potentially unauthorised activity. Depending
on the severity of the violation, Nigeria Web Hosting
may, at its sole discretion, restrict, suspend, or
terminate a customer's web hosting account and/or
pursue other civil remedies. If such violation is
a criminal offence, Nigeria Web Hosting will notify the
appropriate law enforcement authorities of such violation.
Nigeria Web Hosting
does not issue credits for outages incurred through
service disablement resulting from AUP violations.
Nigeria Web Hosting
customers agree to indemnify and hold harmless Nigeria Web Hosting
from any claims resulting from the use of our services
that damages them or any other party. Our service
is provided on an as is, as available basis without
warranties of any kind, either express or implied,
including, but not limited to, warranties of merchantability,
fitness for a particular purpose or non-infringement.
Nigeria Web Hosting
expressly disclaims any representation or warranty
that the Nigeria Web Hosting
service will be error-free, secure or uninterrupted.
No oral advice or written information given by Nigeria Web Hosting,
its employees, affiliates,
resellers, licensors or the like, will create
a warranty; nor may you rely on any such information
or advice. Nigeria Web Hosting
and its partners and suppliers will not be liable
for any cost or damage arising either directly or
indirectly from any transaction or use of the service.
Modification
Nigeria Web Hosting
reserves the right to add, delete, or modify any
provision of this Policy at any time without notice.
Refusal
of Service
We
reserve the right to refuse, cancel, or suspend service
at our sole discretion.
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