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What
are the setup fees and monthly costs involved?
Set-up is Free and hosting costs depend on
what plan you have. Our plans start at N8000
per year
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How do I set up my email?
All hosting web hosting clients can set up
POP Accounts, Forwarders/Aliases, & Auto-Responders
in the web-based control panel that comes
with every web hosting package. This can be
done by yourself, and without any assistance
from the hosting staff.
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How do I upload my files?
All hosting packages allow the usage of FTP,
Telnet, SSH, File Manager, MS FrontPage™,
and other web development publishing programs,
to upload files to your website. More FTP
info can be found here
.
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Is there a trial period or money-back
guarantee?
We offer a full
30 day money back guarantee. No questions
asked. If you are not happy for any reason,
cancel your service within 30 days of signup
and your full setup fee and monthly costs
will be refunded. The only exception to a
refund, is if you violate our Terms of Service(TOS).
Violations of the TOS usually are due to spamming,
hacking, and illegal content.
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How fast are websites set up?
We strive for a setup time of no more
than 3 hours per order. If an order is placed
during normal business day hours, orders may
be processed in only a few minutes. If an
order is placed in the middle of a night,
when the least amount of staff is on-site,
orders may take slightly longer to process.
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Does my website get a control panel?
Yes. Every Hosting package comes with
a web browser based control panel. The control
panel includes many features including; email
configurations, chat rooms, mailing lists,
pre-installed cgi scripts, databases, chat
rooms, and much, much, more
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How am I billed?
Invoices are sent to you via email. You will
receive an invoice for each service/account
order once a year on the same day the service
was ordered. We accept Visa, Mastercard, Discover,
Bank Wire Transfers, Nochex, PayPal and Cash.
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How much assistance do you provide
for my website?
We will assist you with all support for services
provided directly thru our company. We will
help you with basic settings for your email
software and ftp client, as well as assist
you with using the web browser control panel.
We can not be responsible for teaching you
how to use another company's products. Example:
We will assist you with the settings for using
MS Frontpage™, but we will not teach you how
to actually use the product itself. You need
to contact the software maker in such a situation,
who provides tech support for how to use their
product. We cannot even attempt to support
all the thousands of software products on
the market. We will attempt to provide some
tech support for the most popular programs
our clients use. We are not responsible for
assisting with your own programs and cgi scripts.
If you choose to install your own programs
and cgi scripts on your site, you are responsible
fully for installing them. We will provide
support for any program or cgi script that
we provide pre-installed with your web hosting
package. We are not responsible for designing,
nor developing, your website, including HTML
and/or images unless you have ordered these
services specifically. We will attempt to
give a quick look at your design/development
problem, and offer a suggestion if it is a
small issue. Anything complicated relating
to design/development is not our responsibility
unless prior arrangements have been made.
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What if the hardware fails?
We stocks replacement parts for all
servers. We are always building new servers
for our shared hosting clients, as well as
our dedicated server clients, so a full inventory
of parts is maintained. Hardware failures
are uncommon, but they do happen, and are
a part of the hosting business. We repair
all failed hardware promptly, to minimize
any downtime caused by such.
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Are there any hidden costs?
No. All costs are stated plainly on our website.
We do not hide fees in fine print, or in our
terms of service pages. The only costs that
are commonly found to occur as a result of
an upgrade that was made to your account,
or adding other features.
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What is Cpanel™? Do you have a
Demo?
CPanel™ is the brand name of the web browser
control panel software that we utilizes on
our web hosting packages.
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What happens if I decide to leave
your service?
You are free to leave at any time. If your
services are on a year to year basis, without
any required contract. All advance payments
will be refunded if you decide to leave. The
amount will be prorated based on monthly charge
for hosting.
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May I have some examples of some
sites hosted by you?
Coming soon.
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Does my website have their own
IP number or is it shared?
This depends on the type of hosting packages
you order. Traditionally all hosting packages
come with a shared IP address. The exception
to this would be if you add-on to packages.
Our dedicated servers have the ability to
utilize IP based, or IPless, virtual hosting
configurations.
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What type of support do you offer?
Average Response Time?
We offers support to our customers 24/7/365
via web based ticket system, and email. We
strive for response times of no more than
a few hours. Response times of just a few
minutes are quite common during normal business
hours. We have recently implemented a web
based support ticket system, which integrates
all incoming support email into it. The ticket
system tracks support inquires by "time
waiting" for response from the support
dept. We carefully monitor that the support
staff maintains a fast response time, with
courteous and helpful service.
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What are the hardware specs of
the servers?
Every server here has different specifications.
Whenever a server reaches what we feel to
be the limit, another server is built. We
are constantly upgrading the server hardware
on our network. If more drive space, memory,
or faster processors are needed, they are
added in at that time. The average shared
server is a dual Pentium IV 2.4 Mhz processor
system, with 512-1024MB RAM, and 7200 rpm
IDE hard drive(s). All servers run spare hard
drives for backup requirements.
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Can I have adult content on my
website?
NO.
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May I view your Terms Of Service?
Our terms of service (TOS), including policy
and service guidelines, are available online
at: AUP.
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Do you support International domain
names and clients?
We can host all international domains on our
servers. We can accept foreign clientele,
just please be advised that all correspondence
must be conducted in English. The client is
responsible for handling the registration
process of foreign domain name(s). This must
be pointed to name servers on the network
as assigned, or you can use other name servers
and route the domain name to the address you
are assigned. We cannot handle the foreign
domain registration process for you, due to
the fact that we do not speak all of the potential
foreign languages that may be involved. We
will assist you however, with any technical
information need to accomplish this.
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How do I transfer my domain name?
We will attempt to file the necessary electronic
forms for your domain name transfer with InterNIC.
If we are unable to file such with your specific
domain name registrar, we will send you instructions
on how to do such yourself, including all
necessary technical details. Clients may opt
to not have us handle the domain name transfer,
or to delay doing such, as an option on the
web hosting order form required for signup.
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What if my site breaks your "acceptable
usage policy" rules?
Users' sites may be suspended for violations
of policy, or if extreme, or second time offenders,
sites may be cancelled. Each occurrence is
dealt with on a case by case basis, and we
try to work things out with every client.
Notifications will be sent, if any action
is taken on your account.
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What if I want to upgrade my website?
You may upgrade or downgrade your web hosting
package at any time. You will be required
to pay the difference in the setup fee for
your current plan, and the plan you are upgrading
to, should you decide to choose a larger plan.
You will then pay the new yearly fee for the
new account package that you select.
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How is my website monitored?
We maintain internal and external monitoring
systems for every server in the Data Center.
The servers are checked every 5 minutes via
network monitoring software. We monitor uptime
as well as individual features and services
running on each server. Our staff is notified
via alarms, email, screen popups, and paging,
if a problem occurs.
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What is the uptime?
We strive to maintain a 99.5% network and
server uptime service level. This uptime
percentage is a monthly figure, and does
not include any scheduled hardware/software
upgrades, nor "Acts of God". Our definition
of "Act of God" includes; fire,
flood, tornado, earthquake, telco fiber issues
(ie...Verizon™ cutting a fiber line somewhere),
backbone peering point issues (ie...UUnet™
having a router go down in Virginia that wipes
out internet service for the entire East Coast),
hard drive failure (faulty hardware is rare,
but cannot be predicted nor avoided), as well
as network floods, hacks, and attacks. If
we fail to meet it's 99.5% uptime guarantee,
and it is not due to one of the above reasons,
partial downtime credits will be made available
to each client, upon request, on a case by
case basis. We do not credit a full month's
service if we only have 99.4% uptime. This
would not be financially healthy for us, and
in turn would only negatively affect the service
level we provide to you. "Partial refunds
for partial downtime" is our standard
policy.
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What about software upgrades?
We handle all software upgrades/patches on
the shared hosting servers. We fully follow
all trends in the industry, and monitor all
support/bug announcement groups. If a new
bug or security vulnerability is found, we
immediately upgrade our systems. Microsoft™
regularly release patches for the Windows™
based systems. Hosting auto-updates
the Linux systems every night from security
patch websites. As new software is released,
including new versions of operating systems,
We evaluate the new software. If the software's
new version does not have any security issues,
or bug problems, the upgrade is implemented.
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What if the server my website is
on gets hacked or attacked?
Individually hacked websites are rare. If
such occurs, usually they are a target for
a reason; hate sites, pirated software, etc...
we do not host such websites. If such material
is found on one of our servers, it is deleted
immediately and the user's account cancelled.
Usually the target is the whole server itself.
Hackers usually go after a server just to
say that "they did", or to use
the server to bounce off of to hack something
more important. Rarely are any users' files
on the server damaged, erased, or modified.
For this reason, once a hacker is detected,
a server can usually be cleaned up and the
hacker locked back out within a matter of
hours. At that time the server is restored
to full security levels, as if the hack has
never occurred. Most hackers get into a system
thru valid user accounts. We recommend you
use complicated passwords for your account.
We strictly reviews all orders for new clients,
to make sure they are legitimate. Unfortunately,
some fake orders do get thru the system,
and that is one way a hacker can gain initial
access. We run security checks on the servers
daily, so even if a hacker does get in, they
are found and dealt with quickly. Most hackers
are not malicious, they are just playing
or testing their abilities. If an individual
attacks the Data Center, measures are in
place to cut off such floods and attacks
automatically at the backbone level and the
router level. We also use firewall technology
to fend off most common methods of flooding
and attacks
to the network.
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How is extra bandwidth billed?
We maintain software on every server and on
the switches to monitor individual website
usage and server-wide usage. Bandwidth is
billed per Gigabyte (GB) over your monthly
allocation, rounded up to the nearest Gigabyte.
Usually between the 3rd and 5th of the month
you will receive your bandwidth overage billing,
if applicable, for the preceding month's usage.
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What is included in my website
package?
We provide full hardware, software, support,
and system administration for your shared
hosting solution. The software provided includes
the operating system, ftp & email software,
web server software, and a control panel.
We even includes free e-commerce shopping
cart software. Everything you need to conduct
business on the Internet, or maintain a personal
website, is included in your hosting solution.
We will provide basic support on services/software
that we provide you with your account. We
do not develop your website for you, nor
provide tech support on how to use software
products that we do not provide to your directly...even
if we do support them. We are always more
than willing to help you if we can though
with external issues, time permitting.
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How many sites are currently running
on per server?
We do not have a set quantity of domains running
on each machine. We find that ten domains
can utilize more resources than 200 others.
We monitor each server's performance levels
and attempts to maintain a low server load
average and high cpu availability. As needed,
We will upgrade the hardware, to increase
server performance. Individual domains that
become to much for the server to handle, and
utilize too much server resources, are moved
to servers set up specifically for such resource
intensive accounts.
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Can I host more than one domain
name per account?
YES. Depending on the package you choose.
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How do I get started?
Simple! Click here |
